Privacy Policy

RISE Dumpsters LLC · Effective October 8, 2026 · Last updated October 8, 2026

RISE Dumpsters LLC ("RISE," "we," "us") rents roll-off dumpsters in Virginia Beach, Chesapeake, Norfolk, Suffolk, Portsmouth, Pungo, Creeds and Knotts Island. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to risedumpsters.com, our online booking and customer portal, and our phone, text and email communications.

1. The short version

• We collect what we need to quote, deliver, pick up and bill for your rental.
• We do not sell your personal information.
• We do not share your phone number or text-message consent with anyone for their marketing.
• Our online booking, customer portal, dispatch, invoicing and messaging run on a third-party platform called iCANS.
• Card payments are handled by a payment processor. We do not store your full card number.
• You can ask us to correct or delete your information, and you can opt out of texts at any time.

2. Information we collect

Information you give us

• Contact details: name, phone number, email address and the company you work for.
• Rental details: delivery address, ZIP code, dumpster size, preferred dates, project description and any notes about access, gates or placement.
• Payment details: when you pay by card or bank transfer, you enter them with our payment processor. We receive confirmation of payment, the last four digits of the card and billing information, not the full card number.
• Messages you send us by phone, text, email or the website, and your feedback or reviews.
• Your customer portal account details, such as login and order history.

Information created during your rental

• Delivery and pickup records, including dates, times, container and placement location.
• Photos taken by our drivers at delivery and pickup. These show the placement area and the dumpster, and may incidentally show your property, vehicles, license plates or people nearby.
• Weight tickets from the disposal facility and billing records, including fees and balances.
• Notes about site conditions, damage reports and any claims.

Information collected automatically on our website

• Device and usage information such as IP address, browser type, pages viewed and referring site.
• Cookies and similar technologies, described in Section 5.

Information from other sources

• Public reviews you post about us, for example on Google or Facebook.
• Information from our payment processor confirming whether a payment succeeded.

We do not knowingly collect sensitive personal information such as Social Security numbers, health information or biometric data, and we ask you not to send it to us.

3. How we use your information

• To quote, schedule, deliver, swap and pick up dumpsters.
• To route our trucks and confirm placement and site access.
• To bill you, process payments, send receipts and collect balances.
• To contact you about your rental by call, text and email: confirmations, delivery windows, swaps, pickup, billing and service issues.
• To answer questions and provide customer service.
• To document the condition of a site, investigate damage or disputes, handle insurance matters and enforce our Terms and Conditions.
• To keep our website, systems and trucks secure and to prevent fraud.
• To understand how our website is used and improve it.
• To follow the law, keep required business and tax records, and respond to lawful requests.
• To send marketing messages, only if you separately agree.

4. Who we share your information with

We share information only as needed to run our business. We do not sell your personal information.

• iCANS, Inc. (our booking and dispatch platform). iCANS provides our online booking, customer portal, dispatch, invoicing, driver app and customer messaging. It processes your information for us so we can run your rental. iCANS also has its own privacy policy at icans.ai/privacy-policy. iCANS states that it uses Google Maps services and may use Google Analytics.
• Payment processor. Card and bank payments are processed through iCANS's payment processor, Tiger Payment Solutions. It handles and stores your payment details under its own privacy notice at tigerprocessing.com/pp.
• Phone and text carriers and messaging providers, which deliver our calls and text messages.
• Disposal facilities and scale houses, which receive the load and weight information needed to dispose of your materials.
• Google. We use Google tools such as Analytics and Maps, and you can leave us reviews on Google. Google handles that information under its own privacy policy.
• Professional advisors, insurers and collection agencies, if we need them to handle a claim, a dispute or an unpaid balance.
• Authorities and legal requests, where the law requires it or to protect our rights, property or safety.
• A buyer or successor, if RISE is sold or merged, with your information transferred under this policy.
• Anyone else you tell us to, with your consent.

5. Cookies and website analytics

Our website uses cookies and similar technologies to keep the site working, remember your settings and measure how the site is used.

We use Google Analytics to understand which pages people view and how they found us. You can opt out with the Google Analytics opt-out browser add-on.

Our booking platform may use its own cookies to keep you signed in and secure.

You can block or delete cookies in your browser settings. Some features, such as staying signed in to the customer portal, may stop working.

Many browsers send a "Do Not Track" signal. There is no common standard for responding to it, so we do not currently respond to those signals.

6. Calls and text messages

Consent. If you give us your mobile number and agree when you book, we may text you about your rental: confirmations, delivery and pickup windows, swaps, billing and service updates.

Frequency and cost. Message frequency depends on your rental. Message and data rates may apply.

Opt out. Reply STOP to any text to stop receiving messages. Reply HELP for help. You may get one final message confirming your opt-out. Opting out of texts does not cancel your rental, and we may still contact you by phone or email about it.

Marketing. We send marketing texts only if you separately agree to receive them.

No sharing for marketing. We do not share your mobile number or your text-message consent with third parties or affiliates for their marketing or promotional purposes. We share it only with the providers that help deliver our messages, such as our booking platform and mobile carriers.

7. Photos and location

Our drivers take photos at delivery and pickup to document placement and condition. See Section 19 of our Terms and Conditions.

Our drivers use a mobile app that may collect the driver's device location while they work. We use it for routing, arrival times and safety. We do not collect your phone's location.

We may use photos of our equipment in marketing without showing your name, address or house number. Tell us if you prefer we do not.

8. How long we keep information

• Rental, billing and payment records: for as long as tax, accounting, and legal rules require.
• Delivery and pickup photos: until the rental is finished, or longer if there is a damage claim or dispute.
• Website analytics data: according to our analytics settings.
• Quote requests that did not become rentals: until we no longer need them to answer the request.

When we no longer need information, we delete it, anonymize it, or securely store it until we can.

9. How we protect your information

We use reasonable technical and organizational safeguards. Our booking platform and payment processor use their own security measures. No website, app or storage system is completely secure, so we cannot guarantee absolute security. Please use a strong password for the customer portal and keep it private.

10. Your choices and rights

Depending on where you live, you may have rights over your personal information. We will consider a request from any customer, wherever you live. You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong;
• delete your information, except what we must keep for tax, accounting, legal or dispute reasons;
• stop using your information for marketing;
• stop texting you (reply STOP at any time).

To make a request, email [email protected] or call 757-861-6101. We may need to verify who you are before we act. We aim to respond within 45 days. If we decline a request, tell us and we will explain why. You may also contact your state attorney general.

11. Children

Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

12. Links to other sites

Our website links to other sites, such as Google and Facebook. We do not control them, and their privacy policies apply when you use them.

13. Changes to this policy

We may update this policy by posting a new version with a new date. If we make a material change, we will post a notice on our website. Using our services after a change means you accept the updated policy.

14. Contact us

RISE Dumpsters LLC
4825 Blackwater Rd, Virginia Beach, VA 23457
757-861-6101 · [email protected]